(GDPR - General Data Protection Regulation)
Last Updated: 10/02/2024
The purpose of this Privacy Policy (the "Privacy Policy") is to formalize our commitment to respecting the privacy of users of the website https://www.vanillalink.com (the "Site") operated by SYMBIOSE.
The Privacy Policy and the Site's General Terms and Conditions of Sale form a contractual whole. All capitalized terms not defined in this Privacy Policy are defined in the General Terms and Conditions of Sale.
In the context of providing our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR") and under the conditions set out below.
Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or communication about these Services exclusively in strict conformity with the GDPR.
We collect only personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide personal data considered "sensitive" such as your racial or ethnic origin, your political, philosophical, or religious opinions.
By registering on the Site, you authorize us to process your personal data in accordance with the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please refrain from using the Site and the Services.
1. When do we collect your personal data and what data is collected?
We may collect and store your personal data in the following cases:
Browsing the Site;
Account creation, online payment, placing an order, subscribing to a newsletter.
Contact (customer service).
We use your personal data to enable the implementation and management of the Site's Services and to respond to your specific requests. We also use your personal data for the purpose of operating and improving our Services, our Site, and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations.
If you have decided to receive emails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages regarding our products and promotions. We will then use the personal data you provided during your registration. You can unsubscribe from these mailings at any time.
1.1 Browsing the Site
Connection Data. Each time you connect to our Site, we collect personal data such as your IP address and the MAC address of your computer, the date and time of connection, and information about the browser you are using.
Navigation Data. We also collect information to identify how you access the Site, which pages are viewed, and for how long. In this context, we may use Cookies.
1.2 Account Creation
Access to some of our Services may require prior Account creation. In this case, you will be asked to provide a certain amount of personal data when creating your Account, including your first and last names, mailing address, email address, and phone number.
1.3 Payment
Some of the available Services may be paid. For this purpose, you agree that we may use external service providers who may collect personal data in order to allow the proper functioning of credit card payment processing services or any other payment method and, where applicable, the delivery of products or services.
To pay for your purchase, you must provide your billing details as well as your payment details, including your credit card number, expiration date, security code, and the cardholder's name in case of credit card payment.
You may also be asked to provide your operator's name, the model of your cell phone, and a valid cell phone number in order to provide purchase instructions directly through your mobile phone.
We keep details of your payments as well as details of the purchases you make. Transaction details are kept either in our systems or with the external provider. This retention is carried out for internal purposes, notably for accounting, compliance, and legal purposes in accordance with paragraph 5 of this Privacy Policy.
1.4 Newsletter Subscription
When creating your Account, you may give your prior consent to receiving our newsletters concerning news, new products, services, and promotions within the framework of the Services.
You can also consent directly to receiving our newsletters by entering your email address in the spaces provided for this purpose on the Site.
In any event, you have the right to withdraw your consent to receive such newsletters at any time and free of charge.
1.5 Contacts
In order to respond to requests you may make to our Customer Service and to confirm information about you, we may use your first name, last name, email address, and phone number.
2. How do we protect your personal data?
We have implemented technical and organizational security measures to guarantee the security, integrity, and confidentiality of all your personal data in order to prevent them from being distorted, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security considering the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as the risks and their probability.
However, it is specified that since no security measure is infallible, we are not able to guarantee absolute security for your personal data.
Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.
3. When do we share your personal data?
3.1 Sharing your personal data with third-party companies
When you browse the Site, your personal data may be transmitted to external providers. These third parties provide a service on our behalf and in our name for the purpose of enabling the smooth functioning of credit card payments and other Services.
Personal data may be transferred to countries located outside the European Union in order to fulfill your order.
In accordance with the GDPR, all transfers of personal data to a country located outside the European Union and/or not offering a level of protection considered sufficient by the European Commission have been subject to cross-border data flow agreements complying with the standard contractual clauses issued by the European Commission.
Other transfers of personal data may be transferred to the United States and are governed by the E.U. – U.S. PRIVACY SHIELD: click here for more information.
Except in the case where a third party asks you to accept their own Privacy Policy and terms of use, the third-party companies that have received communication of your personal data have committed to processing your personal data only for the implementation of our Services.
We will never share your personal data with third-party companies for marketing and/or commercial purposes without obtaining your prior consent.
3.2 Sharing with authorities
We may be required to disclose your personal data to administrative or judicial authorities when their disclosure is necessary for the identification, apprehension, or prosecution of any individual likely to prejudice our rights, those of any other user, or a third party. Finally, we may be legally obliged to disclose your personal data and cannot object in this case.
4. How long do we keep your personal data?
We will keep your personal data for a period of 5 years. This duration allows us time to process your order and handle return or refund requests beyond the period of the legal conformity guarantee.
The legal basis justifying the processing is the user's consent or the execution of the sales contract.
5. Cookies: how do we use them?
5.1 What is a cookie?
A cookie is a text file likely to be placed on a terminal when consulting an online service using browsing software. A cookie file notably allows its issuer, during its validity period, to recognize the terminal concerned each time that terminal accesses digital content containing cookies from the same issuer.
In any event, cookies placed on your browsing terminal with your agreement are destroyed 13 months after they are placed on your terminal.
5.2 What are the cookies issued on our Site used for?
The cookies we issue allow us to:
Establish statistics and volumes of traffic and use of the various elements composing our Site (sections and content visited, paths) allowing us to improve the interest and ergonomics of the Site and, where applicable, of our products and services;
Adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and viewing or reading software that your terminal contains;
Memorize information relating to a form you have filled out on our Site (registration or access to your account) or to products, services, or information you have chosen on our Site (subscribed service, content of an order basket, etc.);
Allow you to access reserved and personal areas of our Site such as your Account, using identifiers or data that you may have previously entrusted to us, and to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.
When you browse the Site, social network cookies may be generated, notably through sharing buttons that collect personal data.
During your first visit to the Site, a cookie banner will appear on the homepage. A clickable link allows you to learn more about the purpose and functioning of cookies and refers to this Privacy Policy. Continuing to browse another page of the site or selecting an element of the Site (notably: image, text, link, etc.) signifies your acceptance of the placement of the targeted cookies on your computer.
5.3 How can you control the cookies used?
You can configure your browsing software at any time so that cookies are saved on your terminal or, conversely, that they are rejected (either systematically or according to their issuer). You can also configure your browsing software so that the acceptance or refusal of cookies is proposed to you on a case-by-case basis before a cookie can be saved on your terminal.
Warning: any setting is likely to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. We decline all responsibility regarding the consequences related to the degraded operation of our services resulting from the impossibility of recording or consulting the cookies necessary for their operation and that you would have refused or deleted. This would be the case if you attempted to access our content or services that require you to identify yourself. This would also be the case when we (or our providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to be connected to the Internet.
5.4 How to configure your browsing software?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies. You will find information about the main browsers below.
Internet Explorer / Edge In Internet Explorer, click the Tools button, then Internet Options. Under the General tab, under Browsing history, click Settings. Click the View files button.
Firefox Go to the browser's Tools tab, then select the Options menu In the window that appears, choose Privacy and click Show Cookies
Safari Access Settings via the browser menu (Safari > Preferences) Click on Privacy.
Google Chrome Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences). Select Advanced Settings Click on Content Settings, then on Cookies.
For more information on cookies, you can consult the CNIL website (French National Commission on Informatics and Liberty).
6. What are your rights?
You are the only one who has communicated the data in our possession to us via the Site. You have rights over your personal data. In accordance with personal data protection regulations, notably Articles 15 to 22 of the GDPR, and after having justified your identity, you have the right to request from us access to your personal data, the rectification or erasure of them.
Furthermore, within the limits set by law, you also have the right to object to the processing, to limit it, to decide the post-mortem fate of your data, to withdraw your consent at any time, and the right to the portability of the personal data provided.
You can contact our Personal Data Processing Officer to exercise your rights at the following email address: ba.ramanandria@gmail.com or at the following postal address: Lot Près IVK 152 Ankadifotsy.
7. Can we modify the Privacy Policy?
We reserve the right to modify the Privacy Policy at any time. We therefore recommend that you consult it regularly. In case of modification, we will publish these changes on this page and in the places we deem appropriate depending on the purpose and importance of the changes made.
Your use of the Site after any modification means that you accept these modifications. If you do not accept certain substantial changes made to this Privacy Policy, you must stop using the Site.
We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL) 3 Place de Fontenoy - TSA 80715 75334 PARIS CEDEX 07.
